Collision Repair in Port Orchard, WA for Every Make & Model
Relax, we'll take it from here.
CARSTAR Port Orchard repairs every make and model across the Puget Sound region, backed by a limited lifetime warranty and carried out to the manufacturer's OEM-approved repair procedures.
Why drivers choose CARSTAR Port Orchard
I-CAR Gold Class Trained Technicians
Our team trains year-round to the collision repair industry's highest standard, because vehicle technology changes faster than a one-time certification can keep up with.
A Process You Can Actually Follow
We communicate with you every step of the way, from intake to delivery, so you always know what stage your repair is in and what happens next.
Treated Like It's Our Own Car
Every repair gets the same careful, documented process no matter how small the damage looks, because a shortcut today is a comeback tomorrow.
What Makes CARSTAR Port Orchard Different
Family owned and operated, and backed by Murrays Collision Group, a multi-shop operator (MSO) with 6 locations across the Puget Sound, 2 CARSTAR and 4 Fix Auto.
Families across the Puget Sound have trusted our owners with their cars for decades, and this shop is held to the same standard. Here's what earns that trust, and what the shop down the street usually can't match.
★★★★★ 4.8 out of 5, based on 242 customer reviews.
Full-Service Collision & Auto Body Repair
From a cracked bumper to a full structural rebuild, our technicians repair every part of your vehicle to pre-accident condition, not just the parts you can see.
Collision & Structural Repair
Frame straightening and structural repair on a computerized measuring system to restore your vehicle to exact factory specifications.
Learn more →Paintless Dent Repair
Minor dents removed without repainting, with faster turnaround and no color-match risk.
Learn more →Hail Damage Repair
Hail leaves a scatter of shallow dents across the roof, hood, and trunk lid, usually without breaking the paint, which makes it ideal for paintless dent repair. Hail is a no-fault comprehensive claim rather than a collision claim, so you pay your comprehensive deductible and we handle the adjuster.
Learn more →Our Repair Process
A transparent, step-by-step process from intake to final delivery, with updates along the way.
Learn more →What Our Customers Say
"The communication could not have been better. I received daily updates from Ashleigh which were greatly appreciated. Questions were addressed by her thoroughly and with the utmost professionalism and patience. The repairs themselves were absolutely top notch. Painting quality was superb. Unique aspects to the repair were handled with great care and with appropriate follow-up. Calls were returned as soon as possible. All charges were thoroughly explained. I would not hesitate to return to the same facility again if the need arose. 5 stars from top to bottom. Highly recommend."
"Awesome service They went over and beyond, returning my car cleaner and in much better shape than when they received it!!"
"Excellent work! The staff was superb. I was kept up to date as the process of fixing the car progressed. Will definitely look for them if need again in the future"
Book a Time, Call, or Walk In
Book a time and we'll have an estimator ready when you arrive, or call (360) 536-4792 and we'll check someone is free. Walk-ins are welcome during business hours and we'll write your estimate while you wait. Can't get in? Send photos and we'll get you a same-day ballpark.
A Limited Lifetime Warranty on Every Repair
We stand behind the work long after you drive away. Murrays Collision Group covers all repairs with a Limited Lifetime Warranty for as long as you own your vehicle, and because our Port Orchard shop is a CARSTAR location, your repair also carries a Limited Five-Year Nationwide Warranty honored at every CARSTAR in the USA and Canada.
If a repair we completed fails because of our workmanship, we correct it. There is no expiration tied to the calendar, only to your ownership of the vehicle, and if you move away or simply end up too far to bring the car back, the Five-Year Nationwide coverage travels with you to any CARSTAR location in the USA or Canada.
You receive a warranty certificate at the time of your repair, and that certificate is the controlling document. Nothing about your coverage is left to a handshake.
We Accept All Insurances
Washington state law gives you the right to choose your own repair shop, regardless of which insurance company you're with. We work with all insurance companies, both inside our direct repair program network and outside it, and we coordinate your claim directly, so you're never stuck in the middle.
Your Vehicle's Repair Journey
From the day you drop it off to the day you drive it home, every vehicle moves through the same documented 13-step process. Nothing gets skipped because the damage looked small. See our full repair process page for what happens at each step.
Intake & Planning
We map the full damage before anyone touches a wrench.
- Check In & Authorize Repair
- Pre-Wash Vehicle
- Disassemble & Create Repair Plan
- Receive Insurer Authorization
Parts & Scheduling
Every part in hand before we promise you a date.
- Order Parts
- Receive Parts
- Provide Delivery Date
Repair & Delivery
Repaired, painted, inspected, and handed back better than it arrived.
- Repair Vehicle
- Paint Vehicle
- Reassemble Vehicle
- Clean Vehicle
- Inspect Vehicle
- Deliver Vehicle
We Work on All Makes and Models
Gas, hybrid, or electric, it gets the same OEM-approved procedures, the same computerized measuring equipment, and the same warranty.
Cars & Sedans
Daily commuters and family cars, from a scuffed bumper to a full structural rebuild, refinished to a factory-match paint blend.
Trucks & SUVs
Full-size pickups, work trucks, and SUVs, including the high-strength steel and aluminum beds and panels they are built from.
Hybrids & Other EVs
Electrics and hybrids, with high-voltage isolation handled to the manufacturer's own procedure before any panel comes off.
Imports & European Makes
European and import makes, repaired to the manufacturer's documented procedure with ADAS recalibration where the vehicle calls for it.
Every make and model is repaired at our shop, and your free estimate is written there too. See our all-makes collision repair.
Serving All of Puget Sound and Beyond
Our shop is based in Port Orchard, so most of South Kitsap is a short drive away. We regularly repair vehicles for drivers in Port Orchard, Bremerton, Gig Harbor, Silverdale, Bainbridge Island, Poulsbo, and Kitsap County, and the greater Puget Sound.
Word about our work travels further than that. It's not unusual for a customer to make the drive, or have their vehicle towed in, from the far corners of Washington State and sometimes beyond it. Drivers are willing to go out of their way to have the repair done right.
CARSTAR Port Orchard
2005 Sidney Ave
Port Orchard, WA 98366
Mon–Thu 8:00 AM–5:00 PM
Fri 9:00 AM–3:00 PM
Sat–Sun Closed
The People Behind Every Repair
Estimators, technicians, painters and front-desk staff, all part of Murray's Collision Group.
Collision Repair FAQ
Most collision repairs at CARSTAR Port Orchard take between 7–10 business days overall. Minor cosmetic repairs typically take 3–5 days, moderate panel damage 5–10 days, and major structural repairs 2–4 weeks, depending on parts availability and the extent of the damage. We'll give you a specific estimate after inspection.
Yes, free estimates for any make or model. Call (360) 536-4792 first if you can, so we can confirm an estimator is free when you arrive. No appointment is required, though, so walking in during business hours works too and we will write your estimate while you wait. You can also book an appointment online if you would rather lock in a time. If you cannot get in, send photos through our online photo estimate form for a same-day ballpark, no obligation to book.
Get a Free EstimateYes. We arrange rentals through Enterprise and Hertz. Ask us when you book the repair and we'll have the rental lined up for the day you drop your vehicle off.
No. In Washington, and in most states, the law gives you, not your insurer, the right to choose your own repair shop, even if your insurance company recommends a preferred vendor or “network” shop. Insurers can suggest a shop, but they can't require you to use one. We work with all insurance companies, in network and out, so choosing CARSTAR Port Orchard doesn't complicate your claim even if we weren't the shop your insurer first suggested. See our Insurance page for more.
We work with all insurance companies, both inside our direct repair program network and outside it. Whoever you're insured with, we coordinate the claim directly with your adjuster and bill them for covered repairs.
Yes. Once you have a claim number we deal with your adjuster directly. We submit the estimate, negotiate any supplement if disassembly turns up damage nobody could see at the walk-around, and bill your insurer for the covered cost. You are not the go-between and you do not have to relay messages between us and them. We do this with all insurance companies, both inside our direct repair program network and outside it. See our Insurance page for the full claims process.
Murrays Collision Group offers a Limited Lifetime Warranty on all repairs, for as long as you own your vehicle. Repairs additionally carry CARSTAR's Limited Five-Year Nationwide Warranty, honored at all CARSTAR locations across the USA and Canada. Parts and materials are covered per the manufacturer's or supplier's warranty terms. Full written terms are available on our Warranty page.
CARSTAR Port Orchard is based in Port Orchard, WA, and serves drivers throughout the greater Puget Sound, including Bremerton, Gig Harbor, Silverdale, Bainbridge Island, and Poulsbo, along with customers from across Washington State. Many customers make the drive, or have their vehicle towed in, from well outside the immediate area to have their repair handled here.